Contact us

Our customer care and agent care centers are available to assist you and answer questions through these channels.

Customer portal

The customer portal allows you to access policy information, download forms, check claim status, enroll in automatic payments through your bank account, and more. 

Register for an Account

Email

Preneed:
customerservice@gwic.com
 
Final Expense:
fecustomerservice@gwic.com

Preneed agent care:
agentsupport@gwic.com

Final Expense agent care:
m1agentsupport@americanenterprise.com

Phone

Preneed customer care center:
Call 800-995-9010

Final Expense customer care center:
Call 800-733-5454

Preneed agent care:
Call 866-689-1404

Final Expense agent care:
Call 866-252-5594, option 2

Business hours:
Monday-Friday
7:30 a.m. to 5 p.m. Central time

Fax

Preneed:
Claims: 801-675-4685
Customer service: 515-247-2435
Agent care: 801-689-1394
New business: 515-247-2500

Final Expense:
402-496-8199

Mail

General mailing address:
P.O. Box 14410
Des Moines, IA 50306-3410

Mailing address for overnight deliveries only:
Great Western Insurance Company
1851 Miehe Drive
Grimes, IA 50111-6627

Find a Final Expense agent

Our Final Expense agents are here to help. Search below to find one near you. If you are looking for assistance with a Preneed plan, please contact the regional manager in your area listed below.

Submit

Find a Preneed funeral home partner

Great Western Insurance Company's preneed regional managers can connect you with a funeral home partner who offers our Preneed Funeral insurance in your state.

Find a Preneed regional manager